Help / FAQ
RTMO has no control over additional charges to customs clearance. If you refuse the package, for this reason, customs authorities may charge RTMO an administration fee, and this fee will be deducted from the requested refund amount.
About RTMO
RTMO is built on one truth: everyone has their own rhythm.
We create intentional performance apparel designed to move with you through training, work, recovery, and everyday life.
RTMO is not just clothing.
It is your identity in motion.
No.
RTMO was designed for movement through life.
Training. Recovery. Travel. Work. Everyday rhythm.
Most brands focus on appearance.
RTMO focuses on how clothing makes you feel.
Because what you wear creates internal states: confidence, clarity, and control.
How you move matters.
RTMO products are thoughtfully manufactured in Colombia using carefully selected materials and intentional construction.
For support, collaborations, partnerships, or general inquiries:
We typically respond within 1–2 business days.
Shipping & Delivery / Returns
Yes. RTMO offers international shipping to select countries.
Shipping rates, duties, taxes, and delivery times vary depending on destination and are calculated at checkout.
Orders are typically processed within 1–2 business days.
Once shipped, you will receive a tracking number by email.
Yes. Free U.S. shipping is available on qualifying orders.
Shipping times may vary depending on location and carrier delays.
Yes. Eligible items can be returned or exchanged within 30 days of delivery.
Items must be unworn, unwashed, and returned with original tags attached.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Final sale items cannot be returned or exchanged.
Original shipping costs and duties are non-refundable.
Sizing & Product Care
RTMO is designed for movement, comfort, and everyday wear.
Most pieces fit true to size. If you are between sizes and prefer a more relaxed fit, we recommend sizing up.
Please refer to our Size Guide for detailed measurements.
Let your customers know if you offer free delivery for certain types of orders
Link to your offers page.
To maintain fabric quality and performance:
- wash cold
- wash inside out
- avoid bleach
- tumble dry low or hang dry
Movement lasts longer with proper care.